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How do I place
my order?
When do I pay for my order?
What payment methods are accepted?
How long does delivery take?
How do I know the item I want
is in stock?
I live out of the country, can
I still order a dress from you?
What are the shipping costs?
How do you ship? Is insurance
extra?
Do I have to pay taxes?
How do I know what size dress
I should buy? Do I choose my normal dress size?
What if I do not have my measurements
or have not taken them?
What if I know my measurements
but am unsure of the size I should buy?
Do you alter these dresses or
are they custom made?
What is your return policy?
What do I do if I need to exchange
my wedding gown?
Do you have a retail location?
What if I need my dress sooner
than the regular delivery time?
How do I place
my order?
You may place your order
online, by telephone by calling 818-442-9888,
by faxing a printed order form to 818- 442-9889,
or by mailing a printed order form and money order
or cashier's check to Tma Inc. 16760 Stagg Street
Suite 205 Van Nuys Ca 91406. Please note that mailing
a money order may delay your order.
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When do I pay for my order?
All orders must be paid in full at the time the order is placed.
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What payment methods are accepted?
We accept Visa, MasterCard, Discover, American Express,
and money orders/cashier's check. Sorry but we are
unable to accept personal checks.
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How long does delivery take?
The delivery time will vary based on the specific
item that you order. Most in stock items can be
delivered within 10-14 days. If an item is not in
stock then it can take as long as 12 weeks to arrive.
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How do I know the item I want
is in stock?
You can check stock by emailing us at pookie10@pacbell.net
or by calling us at 818-442-9888.
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I live out of the country, can
I still order a dress from you?
Yes. We ship International and to APO/FPO addresses.
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What are the shipping costs?
If you live within the USA or any of its possessions,
the cost is $20.00 for one wedding gown, $9.95 for
one evening gown. And most accessories ship for
$7.50. If you are an international buyer the shipping
costs are approximately $58.90 for one wedding gown,
$37.70 for one evening gown or accessories. If you
happen to live in Canada it is $33.45 for one wedding
gown, $21.25 for one evening gown or most accessories.
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How do you ship? Is insurance
extra?
For packages shipped within the USA we use UPS Ground
which includes tracking and insurance. If you live
in a US possession then we use USPS priority mail.
All international packages are sent USPS Global
Express MAIL. Insurance is always included.
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Do I have to pay taxes?
Currently we only charge tax to California residents
at the rate of 8.25%. We do not charge taxes on
international orders however, when the item is delivered
within another nation there may be taxes or duty
fees charged by the local government. We advise
all international buyers to check in their own area
what these rates and fees may be.
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How do I know what size dress
I should buy? Do I choose my normal dress size?
No. Never order a dress using only your dress or
bra size. These dresses run smaller than regular
clothing so you may be a different size than what
you normally wear. When ordering, you will be asked
for your body measurements. Based on those measurements
you would order a size that would best fit your
own measurements. What happens often is that women
fall between two sizes. What you should do in that
case is order the size that fits your larger measurement.
For most women that is the waist. Obviously the
dress would then be a little bit too large in one
area. That is resolved with alterations. These dresses
are made in a way such that alterations will not
be a problem. We can not recommend sizes for you.
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What if I do not have my measurements
or have not taken them?
We can not take orders from customers who either
can not supply or refuse to give measurements.
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What if I know my measurements
but am unsure of the size I should buy?
We can explain how to measure your self and how
to choose a size from the size charts but we can
not choose a size for you.
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Do you alter these dresses or
are they custom made?
We do not alter nor are these dresses custom made.
You would receive a standard gown in the size you
choose. We do not offer an alteration service because
without having you here in the gown, we can not
guarantee that the alterations will be correct and
you may have to alter the dress again. Alterations
are almost always required.
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What is your return policy?
You may return any WEDDING GOWN that
you are unhappy with and receive an internet store
credit towards the purchase of any item on the site.
You will be charged a return/restocking fee of $30.00
and you will be responsible for all shipping costs.
There are NO RETURNS/EXCHANGES on
Shoes, Jewelry, Lingerie, Prom dresses, Bridesmaids
dresses, Mother of the bride gowns, Flower girl
dresses, Headpieces, or Accessories. ALL SALES
ARE FINAL. A white or Ivory bridesmaid,
mother of the bride, or any other evening gown does
not qualify as a wedding gown for return purposes.
Furthermore, you may not exchange this gown for
another size, as we expect you to MEASURE YOURSELF
with a TAPE MEASURE before you order to ensure a
proper fit. There are no cash refunds.
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What do I do if I need to exchange
my wedding gown?
First, you must notify us of your intent to return
any wedding gown within 2 days of it's delivery.
We will send you the proper authorization tag which
must be on the OUTSIDE of the box being returned.
Any gown returned without a return Authorization
sticker will be refused. We can not accept returns
on any custom gowns. All gowns must be received
in original shipped condition, unworn, unaltered,
and with all packaging. All returns gowns must be
received within 7 days of receipt of the authorization
sticker.
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Do you have a retail location?
Yes, we do. We are located at 16760 Stagg Street
Suite 205 Van Nuys Ca 91406. However in this location
we only stock bridal gowns. The selection in the
store is also different than the selection online.
Appointments are required and can be made by calling
us at 818- 442-9888
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What if I need my dress sooner
than the regular delivery time?
Depending on the item you wish to order, there are
rushes available or expedited shipping methods at
additional costs. We recommend you call us at 818-442-9888
to discuss any specific situation.
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